Subject
Another cup of Sierra Filter?
Hi Nora,
Your last order was a 250 g bag of Sierra Filter, and you brew with a pour-over. If you’re thinking about your next bag, open the shop to see what is available today.
Find Sierra FilterEvents
Turn events into a reason to act.
Connect a customer action to their records and start the journey you designed.
Book a demoExample event journey
The event
Halden store09:41Order completed
- Order
- H1048
- Product
- Sierra Filter · 250 g
Event recorded
The customer behind it
CustomerNora Silva
- Related order
- H1048 · fulfilled
- Brewing preference
- Pour-over · whole beans
- Newer purchase
- None recorded
Your configured journey
A timely refill
- Wait 14 days
- Look for a newer purchase
Send a refill invitation
No newer purchase is recorded.
Change the example
What if they act during the wait?
See the email this journey prepares
Act on what changed.
Preserve the original event. Check current customer records before sending the follow-up.
Explore your customer dataDefine the signal once.
Name the event, declare its fields and connect your application. Select it as the trigger in a published workflow.
- Event
- Order completed
- Declared fields
- Order, Product, customer
- Starts
- A timely refill
Describe the follow-up to maxinja.
When an order is completed, wait 14 days. Check for a newer purchase. If there isn’t one, prepare a refill reminder using the original order and brewing preference.