Healthcare operations

Help patients manage their appointments.

Explain schedule changes, incomplete registration and available appointments using approved administrative records.

See the workflow All solutions

Example campaign

Explain exactly what changed.

Compare the latest appointment with the last notice, then make the changed time or location unmistakable.

Preview as

Starts when

A booked appointment’s time or location changes.

Email for Ben

Alder Clinic

Your appointment details have changed

Hi Ben,

Your appointment has moved to Riverside, 8 Mill Road. It is still on Tuesday, 13 October at 10:30. Use the east entrance; reception is on the ground floor. Please review the updated location before you travel so you arrive at the correct site.

Review appointment details

Use your booking page if you need to request another time.

More campaign examples

Ask only for what is still missing.

Read registration across linked forms and the upcoming booking, so each reminder names the unfinished administrative item.

Your address confirmation is saved for Thursday, 15 October. The contact details section is the only registration item still incomplete. Open your portal to finish that section before your appointment. You do not need to complete the address confirmation again.

Match openings to the times people requested.

Connect new availability with each person’s chosen location and time window, then stop when they have booked.

A Wednesday, 14 October appointment at 15:30 is currently available at Riverside. It matches your request for a weekday after 14:00 at that location. Open the available times to check whether it is still there and complete a booking if it suits you.

Recheck the appointment before each notice.

Query changes, cancellations and completed registration. Send only the administrative follow-up that still applies.

Explore workflows

Example workflowSchedule changes

Otherwise, stop

Query before following up

Compare current appointment details with the last notice. Find the correct recipient and the approved arrival instructions for the updated location.

Reuse this context with evaluated attributes

Agree the administrative scope first.

Review data handling and provider requirements with your team before connecting records. Appointment information can be sensitive even without clinical details.

Connect the appointment to its current details.

Link contacts, appointments and registration status. Identify the changed time, location or outstanding administrative item.

Start with the data you have.

Send approved scheduling fields and preference updates through the Public API. Define how changes and cancellations reach the workspace.

See connection options

Keep clinical information out of the message.

Keep arrival instructions and portal links authored. Restrict generation to approved administrative wording; exclude diagnoses, treatment details and clinical advice.

Plan scheduling updates through the API

Contacts
Appointments
Locations
Registration records

Recipient identifiers and communication preferences
Approved appointment and location fields
Registration status and scheduling changes

Evaluated attribute

Which upcoming appointments still have an incomplete registration item?

Laura’s Thursday appointment is booked. Her address is confirmed; contact details remain incomplete.

Start with one campaign, with us.

Meet the founder to map your data, review personal emails and estimate setup and AI costs.

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Your first campaign: Schedule changes
Data to connect: Administrative appointment details, schedule changes and communication preferences.
Outcome to evaluate: Acknowledged changes in your scheduling system.