Travel and hospitality
Send the detail that matters for this trip.
Connect the traveler to their booking, dates and itinerary so each pre-trip email is useful.
A traveler is approaching departure with an incomplete part of the itinerary.
Start with the customer situation. Give your agent a clear goal and the records it needs.
Find upcoming bookings with the itinerary gap we define. Prepare a pre-trip email using the recorded arrival, accommodation and approved transfer options.
The work behind that message.
Connect the context.
- Travelers and bookings
- Dates, locations and itinerary items
- Approved schedules, transfer options and offers
Compute the useful field.
Days until departure, the related itinerary and missing or conflicting booking details.
Choose the next step.
Recheck the booking before the follow-up. Use the schedules you supply and validate any time-sensitive recommendation.
Model the context behind the message.
The actual demo shows schema attributes and related data controls. Traveler and itinerary records would use your own schemas and verified sources.
Build the moments around it.
Prepare before departure.
Start from booking data and use a wait to reach the intended pre-trip window.
React to a change.
Use collected booking events to follow the latest recorded itinerary.
Keep the trip together.
Expand related bookings and accommodation records so the email can use the whole context.
Bring us the journey you want to improve.
We’ll map the records, the audience and the message with you, then show the actual product controls.