Understand credits and auto reload

Add credits and configure auto reload from Settings → Billing → Overview. Both Free and Premium support credit purchases. You need admin permission and a saved payment method.

For prices and charging rules, read AI and usage credits. This article covers the controls that keep your workspace funded.

What a credit is

One credit equals $1, €1 or £1 in your workspace billing currency. The workspace wallet holds purchased credits. Your billing country selects EUR for the EU, EEA and Switzerland, GBP for the United Kingdom, and USD elsewhere. The currency locks when you subscribe or receive your first invoice.

What consumes credits

Credits pay for model and metered third-party tool work and Premium email overage. maxinja, Adaptyle and workflow AI all use the workspace balance. Ordinary copy or Liquid within the email allowance has no per-recipient charge. Standard internal platform operations have no separate fixed fee.

The credit rates list the charges. They are separate from Premium's subscription.

How a broadcast draws credits

Before scheduling, open the composer's Estimate. Review the audience, model, generation, correction and review assumptions. A personalized broadcast can involve more than one AI call per recipient.

After the work runs, check Usage for recorded spending. An estimate is not a spending cap, and stopping a campaign does not reverse work already charged.

The shared workspace wallet

All teammates and background automation draw from the same purchased workspace balance. There is no monthly AI allowance or per-member credit balance. Purchased credits carry forward across monthly resets.

Campaigns and workflows use the same workspace wallet as teammates. Manual purchases and auto reload fund it; there are no separate member allowances.

Free and Premium both support paid top-ups. Signup, domain verification and Premium activation do not grant credits. Buying credits does not raise Free's 100-recipient monthly cap.

Add credits manually

1. Open the credit balance

   Open Settings → Billing → Overview. Check Credits Balance and add a card under Payment methods if needed.

2. Confirm the purchase

   Click Add Credits. Enter a whole-number amount from 10 to 10,000 in your workspace currency and confirm the charge. Complete any bank verification, then check that the wallet balance updates.

Set up auto reload

1. Open auto reload

   In Credits Balance, choose Enable Auto Reload. If enabled already, choose Edit auto reload.

2. Choose the trigger and reload amount

   Set When credit balance reaches to the trigger balance. Set Bring credit balance back up to to the amount charged for a reload. Save the settings.

Despite the second field's label, it sets an amount to add, not the final balance. For example, a trigger of 20 and reload amount of 40 adds 40 credits when the balance reaches 20, leaving 60 if no other work spends credits during payment.

The minimum reload is 40. The trigger cannot exceed half the reload amount. Its minimum is the smallest 5% step of the reload amount worth at least 20. A reload of 40 therefore triggers at 20; a reload of 1,000 cannot trigger below 50. The form validates your chosen amounts before saving.

maxclicks checks balances about every 15 minutes. If the wallet falls far below the trigger, the charge can be a whole-number multiple of the reload amount to bring it above that trigger. Auto reload is not a maximum-spend limit.

To disable it, open Edit auto reload, switch Auto reload credits off and save. This stops automatic purchases, not work using the remaining balance.

The overdraft cushion

Premium permits a small negative balance; Free does not. This buffer is not a spending limit or a guarantee that work continues. Keep enough credit for expected work instead of relying on zero to stop it. The credits reference explains the buffer calculation.

Keep credits ahead of your automation

Fund the wallet before a large personalized send and allow for spending between reload checks. Check low-balance warnings and payment failures. If work stops, inspect its reason: waiting for funding, an exhausted email allowance and a terminal failure need different responses. Avoid duplicating a campaign that is waiting for credits.

Where credits fit with your plan

Review How billing works for subscription charges. Follow usage reports and invoices to check spending and payments.